On the 'General' preferences page, the product contains a 'Collect Logs' button. I have been through all the steps in the Skype for Business Admin Center (allowing specific domains, allowing all external communication excluding domains, etc.) I have confirmedMicrosoft has released the new Skype for Business for Mac product on October 26, 2016, as a replacement for the old Lync for Mac IM client. For example, normally Enterprise cannot be.I am unable to add external users to IM in the Mac Skype for Business 2016 client.Skype for Business on Mac is now. I can message and call internal organization users fine without any issues but cant add external users?Microsoft has moved Skype for Business from preview on Mac and made it available to everyone on download. However the option to add contacts in the clients contacts menu is greyed out not available. Id like to know where the product stores its log files when a user clicks on this button.With Microsofts help desk this is all correct.
Skype For Business Will Be Available In 2016 Mac Client SoWhen I send an IM to the new contact I receive a small error under the message in the message window "We couldn't send this message:"Also I don't know if this has something to do with it or not:- With internal contacts their IM profile name appears (i.e. Is there a way to make sure that all conversation with one users remains in a single thread?Im not a super technical guy but reading and researching I have a feeling it could all relate to my DNS records however I could be way off target with that assumption also? I use AWS to host the domain which I'm not attached to and would like to move itTo 365 if that makes everything easier and its possible?I can type in the contacts IM address into the search bar (in the contacts tab) and so far in my testing the client will only find the exact match contact only if I have listed the domain in my allowed domains and the external company have done the sameHowever I still are unable to message them. My phone client doesn't always sync with the mac client so I haveTo delete the threads twice. And sometimes when I delete them they reappear after a while.![]() However I feel if it was a non-isolated issue then many people must be experiencing this and not able toCommunicate externally through Skype For Business?One thing the developer did confirm was on Skype for Business Mac you cant search the Skype Directory and they are waiting on a timeline to release that. Which makes me think its a settings issue rather than a home router issue.- Yes the issue is happening with both external and standard Skype users.I have spoken with a Skype for Business developer who is looking into this for me also and hopefully have another call scheduled sometime this week. We all use MacBooks and work remotely from home. So it recognizes their profile credentials however whenTrying to add an external using your method the contact continues to be labelled by the IM address if that makes sense?- This issue is happening to all users in my organization.
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